Our customer Victor B wrote, “SERVPRO saved the day".

4/18/2022 (Permalink)

Customer satisfaction is our top priority.

The Buffalo - Tonawanda SERVPRO franchise did a tremendous job. Their estimator Geoff was truly knowledgeable and considerate. Sal and Dave who performed in my home were amazing. They were well trained and efficient. They cleaned up and made it look as if they were never in my home. Pleased”.

This is our why! Why we do what we do at SERVPRO of Buffalo - Tonawanda every day of our lives for 49 years. We are a family operated business; Team Sullivan and we just love what we do. At times things can be stressful micromanaging several jobs and at times we can receive sixty calls or more in one day after a rainstorm with flooded basements. Most customers understand as the storm makes the news. We do our best dispatching our crews, having them work late hours with weeks of no days off to help our customers. We develop a waiting list and reach out to the neighboring franchises to assist with the overflow of flooded basements. At times, a SERVPRO storm team will be dispatched from another state to help with local jobs.

SERVPRO of Buffalo - Tonawanda since 1972 has out lasted all competitors in Western New York with family trust.

A Fire Caused by a Space Heater in Buffalo, NY

4/18/2022 (Permalink)

A space heater was left unattended and caused a small fire in a bathroom in Tonawanda, NY

Space heaters can be a fire hazard in fact according to the National Fire Protection Association, heating equipment is the leading cause of fires in the United States. Many residential fires are caused by space heater units and are responsible for several deaths every year. It is wise to replace old units with new models that have the automatic turn off feature, should it tip over.

Some other safety tips are:

-Check for frayed wires.

-Never use an extension plug or a power strip

-Keep all loose objects away from it and give it space

-Know how your space heater works

-Keep heaters away from children and pets

-Only use if you are staying in the room, never leave unattended

-Make sure your smoke detectors are working

Be safe and be smart. Every year SERVPRO of Buffalo - Tonawanda will clean a couple of homes that had a space heater fire causing structural damage, soot, and odor throughout a home.

Covid 19 and Disease Control

4/18/2022 (Permalink)

What else would you expect from the experts at SERVPRO of Buffalo - Tonawanda.

When you see a SERVPRO Certified Clean shield in a business’s window, you can be sure it has been cleaned using the processes and procedures used by SERVPRO for biohazard remediation for more than 49 years.

As our lives changed with the pandemic it is important for employers to stay and feel safe in their place of work. SERVPRO knows that we all have a new sense of what it means to be clean, and that is why we have the Certified: SERVPRO Cleaned program. You can be sure it is a clean environment once SERVPRO uses our defensive and proactive pathogen cleaning janitorial practices.

SERVPRO of Buffalo - Tonawanda is dedicated to spreading confidence in communities across the country. Chose SERVPRO for your viral pathogen cleaning, you can trust us to bring a higher standard of clean to your local business.

Unexpected Accidents Can Occur at any Given Moment When You Least Expect It

4/18/2022 (Permalink)

This damaged was a result of a vehicle that smashed into a building in Buffalo, NY

We hope this will never happen, but it does, a car through a building. According to statistics, there are 20,000 vehicle-into-building crashes every year in the United States. It is crazy to think that is 50-60 accidents a day and almost twenty of those are vehicles crashing into a convenience store. It’s scary to think about it and unfortunately, there has been injuries to the occupants of the property.

Over the last 49 years in business, SERVPRO of Buffalo -Tonawanda responds to at least two properties a year for glass and debris clean-up. The impact causes the glass and concrete dust to go everywhere, requiring detailed professional cleaning throughout the business.

If you need a professional cleaning company that can provide heavy duty cleaning services. That is when you can call the certified professionals at SERVPRO.

SERVPRO of Buffalo – Tonawanda, family owned and operated since 1972

716-694-9949

3 Common Types of Flooding and Their Causes | SERVPRO® of Buffalo/Tonawanda

4/18/2022 (Permalink)

Regardless of the cause of the flooding, SERVPRO of Buffalo Tonawanda has the team to help you recover from any disastrous event.

There are many types of natural disasters that can impact an area—often it will be tornadoes, hurricanes or severe thunderstorms that come to mind. However, flooding is actually the most common type of natural disaster in the United States, and it is the deadliest, too.

Floods can cause destruction over large areas of land, and as such, it is important to be aware of how they start.

There are many ways that floods can occur, but most often, they have three common types and four main causes, which is what we will be looking into today.

3 Types of Flooding

Flash floods can come about rather quickly, as evidenced by the name. Flash flooding is typically caused by heavy rainfall, either in a short amount of time or in a rapid period, which accumulates too quickly to be efficiently drained away. Flash floods are extremely dangerous due to their rapid nature and have been known to carry away vehicles or people caught in their path.

River floods happen when a riverbank cannot contain the water within the river—this is common after heavy rainfall or in the spring when snow begins to melt. River floods occur when the river overflows, flooding the surrounding area.

Coastal floods occur in similar ways to river floods, just in coastal bodies of water. This often happens due to hurricanes, other storm surges or cyclonic activity, which can lead to the area against the coast becoming flooded as the tides rise.

The 4 Frequent Causes of Natural Flooding

Heavy rainfall. If there is a storm with a large amount of rainfall, flash flooding becomes highly likely. When water is not able to drain away, it can quickly lead to flash flooding—and this is especially a concern in urban areas where there is a large number of paved areas that prevent moisture from being absorbed by the ground.

Oceanic activity. When ocean tides rise rapidly, especially due to large storm systems or hurricanes, a coastal flood can often be the result.

Dams and levees failing. The failing of a dam or a levee is devastating, as many will recall from the aftermath of Hurricane Katrina in 2005. These structures can often fail due to poor infrastructure, or just a large volume of water that becomes too great for them to hold back.

Snowmelts and ice dams. Snow and ice accumulation throughout the winter can lead to a lot of melting when spring arrives, which is often a cause of flooding. In areas with rivers, this can be exacerbated by ice dams or ice jams blocking the river from flowing on its course, causing riverbanks to overflow.

Regardless of the cause of the flooding, SERVPRO has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when flooding or water damage makes a mess in your life.

Odors After a Fire

4/15/2022 (Permalink)

Many times the insulation in attics can hold fire smoke odor.

During a home fire, there are so many troubles and worries that a homeowner will face. Knowing how troublesome home emergencies are was the inspiration for SERVPRO of Buffalo - Tonawanda to become a thing. SERVPRO of Buffalo - Tonawanda partners with homeowners and businesses to make fire damages "Like it never even happened®". But how do they take care of the aftermath of fire damages, like smoke damages?

Smoke damages are one branch of the different types of fire damages, but it is important to understand the behavior of smoke. Smoke rises to the upper levels of structures, so during the fire damage mitigation process, the technicians at SERVPRO of Buffalo - Tonawanda will inspect and examine all upper levels of a structure to inspect for soot and odor.  If the fire is on a second floor, attic insulation can trap smoke and allow the smell to linger, long past the fire. SERVPRO of Buffalo - Tonawanda’s team will remove the odorous insulation and then use special cleaning solutions and techniques to remove the smell from a home.

Grilling Safety

4/15/2022 (Permalink)

Who else is excited for grilling season ?

Spring and warm temperatures are finally beginning here in Buffalo, NY and it’ll only be a manner of time before we start the grilling some tasty food. We at SERVPRO can’t wait to start grilling some steaks in the warm temperatures, but be sure to follow these fire safety tips to avoid any fire damage while grilling.

1. Keep your grill at least 10 feet away from your home and avoid having any decorations near the grill. Keeping items clear of the grill will help ensure that the flame from the grill doesn’t spread.
2. Clean grease and fat from your grill regularly. Giving your grill a regular cleaning will prevent buildup of these flammable materials.
3. If your grill is a gas grill, check for gas leaks. Cover the gas hoses in soapy water and check for bubbles forming in the soap.
4. Keep a fire extinguisher near your grill in case of an emergency.
5. Never leave your grill unattended

These tips should help you have a safe grilling season. Enjoy those burgers and hot dogs! Should anything happen, SERVPRO is here for you.

SERVPRO of Buffalo – Tonawanda Supports Autism Awareness and Acceptance

4/14/2022 (Permalink)

Meet Ashley. Ashley is the daughter of the owner who has autism. Ashley helps out at the office with paperwork and spreads kindness.

SERVPRO® is often recognized as the top leader in disaster restoration services but. SERVPRO® of Buffalo - Tonawanda and all SERVPRO® locations are locally owned and operated. As a local business, we enjoy getting involved in our community supporting many charities with a strong passion for autism awareness and pediatric cancer. We love getting to know each other, engaging in community events, and of course, working with other business owners in our area when called upon. We know our reputation is always on the line and for each job it is of the utmost importance for our team to maintain our great reputation, especially with our neighbors! We are family operated and have been in the business for 49 years!

Always during the month of April, we support autism awareness and acceptance. We donate to many charities in support of services for those in need.

SERVPRO® of Buffalo - Tonawanda always giving back to the community.

Content Removal Services After a Water Damage in Buffalo

4/12/2022 (Permalink)

SERVPRO of Buffalo - Tonawanda can assist with your content inventory.

Most of us use our basements for storage. We store old books, clothing, photos, holiday decorations and whatever else we had to keep that we really did not need to.

When you have a water damage and when it is in your basement full of belongings, it is overwhelming. It is a challenge and time consuming to most homeowners. It is a challenging task to go through the saturated items to see what is damaged, what can be saved and depressing when you lost sentimental items that can never be replaced. SERVPRO can assist during this process if help is needed. A customer decides what they will be keeping vs discarding, SERVPRO of Buffalo - Tonawanda will haul out the damage items, clean the items that are going to be saved and proceed with the remaining cleaning throughout the basement. We also offer document drying through our corporate office in Tennessee. We also offer the services to re-packed content into new boxes. SERVPRO offers offsite disposal or can have a dumpster placed if there is a lot to remove. If you have a water damage, SERVPRO technicians will be there to help. Call us at 716-694-9949

Family operated since 1972

Sewage Concerns

4/12/2022 (Permalink)

Drain back up is a common cause of sewage damage during heavy rain storms.

One of the most hazardous jobs SERVPRO of Buffalo - Tonawanda deals with is a sewage backup. A sewer back up can occur through a toilet, sink, shower, and the drain in your basement. The most common reason for a sewer back up is caused by a clog. The blockage can be caused by feminine products, grease, hair, and children’s toys. The main drain from the house to the street can build up with debris or tree roots that disturbs the proper function of wastewater draining. The sewage material gets trapped builds up and has nowhere else to go but back into your home. The wastewater contains many water-borne diseases and must be cleaned and disinfected immediately. Some of the pathogens in sewage are E. Coli, Salmonella, Streptococcus, mycobacterium. SERVPRO of Buffalo - Tonawanda’s highly trained professionals are close by, sustainer focused and ready to help. Call us today at 716-694-9949