SERVPRO A Company You Can Trust

3/2/2021 (Permalink)

Enjoy your vacation and let SERVPRO handle the water damage.

A BROKEN PIPE, Is Your Vacation Ruined?

Do not worry, SERVPRO of Buffalo-Tonawanda is here to help. While on a weekend winter camping trip, enjoying skiing, warm bonfires, hiking through the woods, little did our customer know they had a frozen pipe burst back home. Their neighbor noticed water pouring out of the home and called the fire department. It was discovered that a copper pipe broke in the attic and caused flooding to all 3 levels of the home. With SERVPRO technology, we were able to FaceTime the customer to show them the extent of the damage, had them sign our SERVPRO authorization to perform services and got our heroes to work. The water was pumped out of the basement. SERVPRO extracted the water from the carpeting and flooring. The home was built after 1980, so there was no concern for asbestos, SERVPRO made openings in the ceilings to release water and removed the wet insulation from the attic. The affected square footage was calculated, and the proper amount of drying equipment was set up to quickly dry out the home. The customer finished his vacation and returned the following day. Our production manager Geoff did a walk through with the customer and made his recommendations.  SERVPRO got approval from the insurance company to remove the wet carpeting, remove additional dry wall and detached baseboards. The drying took 4 days, and we were able to save a lot of the affected areas and a customer’s headache.