Heavy rains caused the sump pump to overwork and eventually malfunctioned and burned out.  SERVPRO pumped out the basement and set up drying equipment.  The SERVPRO crew assisted the customer with inventory of the contents that got water damaged.

A Category 2 water loss refers to a source of water that contains a significant degree of chemical, biological, or physical contaminants and causes discomfort or sickness when exposed or consumed. Known as "Gray Water," this type of water damage carries microorganisms and nutrients of microorganisms. 

Sources of Category 2 water losses include toilet bowls with urine (no feces), sump pump failures, seepage due to hydrostatic failure, and water discharge from dishwashers or washing machines.

No one wants to come home after a long rainy day at work to discover sewage in your basement.  Our crews respond 24 hours a day. Category 3 water loss involves water that is grossly contaminated and can contain pathogenic, toxigenic, or other harmful agents. Such water may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances. 

Due to a flash flood, this basement suffered some major water damage. SERVPRO attended this flood and was able to effectively remove all of the water, dehumidify the basement and treat the basement for any potential future mold growth. 

After a heavy rainstorm, a local store suffered terrible ceiling damage from the rain waters. SERVPRO was able to remove the damage parts of the ceiling and dry out the ceiling underneath so that dangerous mold and mildew would not grow and destroy the ceiling any further. 

You never expect your sewer to back up all over the basement when it rains- but it happens all of the time. This family's basement bathroom suffered a sewer backup. SERVPRO was able to come within 24 hours to clean up the sewage and disinfect the entire area. The home is safe and sound again.

This is a home in Tonawanda. After getting 2 inches of rain, the sewer drain in the basement backed up, causing the basement to flood with Cat 3 water. SERVPRO of Buffalo/Tonawanda responded to the call and had the basement cleaned within three hours. Customer was thrilled.